Shipping & Returns
When will my order ship?
Most in-stock items are ready to ship in 3-5 business days while custom orders require 6-8 weeks. You will receive a shipping notification via email when your order ships. You can find the order processing time for each item under the description.
All items are lovingly made and shipped by yours truly. If we foresee any delays in the above timelines, we will notify you immediately.
Do you offer expedited shipping?
Yes! All available shipping options for your location are listed in the shipping section upon checkout. Most locations, both internationally and within the continental US, offer USPS Priority Mail Express as the expedited shipping option. Please note that these shipping times exclude the 3-5 business day order processing time for in-stock items. Please visit our international shipping FAQ question below for more on our international shipping policies.
What shipping carriers do you use?
USPS is our primary carrier. All items over $200 include insurance for the full value of the item and will require a signature upon delivery.
Do you ship internationally?
Yes! International shipping options are listed in the shipping details section upon checkout. Please email us at firstname.lastname@example.org if you have questions about shipping to your location.
Any customs or import duty charges upon delivery are solely the responsibility of the customer. Any subsequent carrier handling fees as a result of custom charges are also the responsibility of the buyer. Ninos Studio has no control over these charges and we are unable to tell you what the cost would be as customs policies and import duties vary widely from country to country. For more information on current charges, please contact your local customs office. Estimated delivery timescales do not include any additional customs clearing times beyond our control.
What is your return policy?
We want you to be thrilled with your purchase. Please contact us immediately at email@example.com if you feel there is a problem that needs to be addressed with your order and we will promptly work with you to come to a solution.
All custom and made to order items are FINAL SALE and returns and refunds will not be accepted. Non-custom items are subject to a strict 10 day return policy and must be in new condition.
To be eligible for a return, your item must be unused and in the same condition that you received it. Buyer is responsible for shipping securely in the original packaging, including insurance and tracking for the total cost of the item(s). Please contact us within 10 days should you feel a return is necessary at firstname.lastname@example.org and we will work with you to begin initiating your return. We cannot offer refunds for any item that is not in its original condition, is damaged or missing parts for reasons responsible to the buyer, or items returned more than 10 days after the initial delivery.
REFUNDS: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We reserve the right to deny a refund or exchange if the item(s) returned are not in original condition or do not meet our quality standards. Shipping charges are non-refundable. Upon approval a credit will be applied to your original method of payment. It may take approximately 5-10 business days for your bank to process the refund before the funds apply to your account.
EXCHANGES: We only replace items if they are defective or damaged under normal use and within a reasonable amount of time since purchase. If you would like an exchange please send us an email at email@example.com.
How do I figure out my ring size?
We suggest going to a jewelry store to have your finger sized accurately. Keep in mind that it’s normal for your fingers to change in size with heat and time of day; getting an average ring size accommodating those variations is ideal.
Do you offer ring sizing?
If you purchase a ring and find that it needs to be re-sized, we are happy to provide you with one complimentary sizing with shipping costs covered by you. All further re-sizing will incur a small fee. Please contact us as soon as possible after your item is received if it is too large or small.
Do you offer jewelry repairs?
If something happens to you your item and you’d like to request a repair, please contact us at firstname.lastname@example.org. Typically we repair jewelry within 6 months of purchase as long as it is deemed within normal wear and tear. After 6 months, a charge will apply for repair.
Where can I find your work in person?
Please visit our stockists page for a list of our current jewelry stockists.
Do you take custom orders?
Yes! Please visit our custom jewelry page for more information.
Can you make jewelry using customer provided stones and/or materials?
Yes, and in fact it is a true pleasure to give old sentimental stones new life. That said, it is a case-by-case basis and will need to be treated as such. Please get in touch through the custom jewelry page to get started.
How long will it take for my order to arrive?
Most in-stock items are ready to ship in 3-5 business days while custom orders require roughly a 6-8 week turnaround time. You will receive a shipping notification via email when your order ships.
All items are lovingly made and shipped by yours truly. If we foresee any delays in the above timelines, we will notify you immediately. Please contact us at email@example.com if you need a piece sooner or if you have a firm delivery date (as in for a wedding or engagement).
How should I care for my jewelry?
Soak your jewelry in warm soapy water for a few minutes before rubbing it gently with a soft toothbrush. This should remove any buildup of dirt without being too abrasive or damaging the texture of the gold.
What is your jewelry return policy?
All made to order and custom orders are final sale. Ready to ship items are subject to a strict 10 day return policy. Buyer is responsible for return shipping and item must be in new condition, shipped insured for the total cost of the item(s) and securely in the original packaging.
How will my order be packaged?
All jewelry orders are placed in branded paper tube boxes with a custom wood insert created to fit your unique item(s). We place these boxes inside traditional kraft shipping mailers. All packages over $200 are insured to protect your purchase, requiring a signature upon delivery.
Do all of your jewelry orders come with a custom wooden box?
Custom made wood jewelry boxes are occasionally available for purchase. If you’re interested in a handmade box for your jewelry order, please contact us at firstname.lastname@example.org.
Art & Home
How should I care for my purchase?
ART: All paintings are varnished to ensure protection against fading, dirt, moisture, and discoloration. As with all art, it is best to not place in direct sunlight. Avoid wiping or touching. Using compressed-air geared for electronics is a good alternative if dusting is necessary.
SCULPTURE: Wipe gently with a dry lint-free cloth.
KITCHEN UTENSILS: Most of our wooden utensils are accompanied with a care kit including a piece of high grit sand paper, a tin containing a special mix of bees wax and mineral oil, and a cloth for applying the oil. Clean with cold water and dry after use. Avoid submerging in hot soapy water. As necessary, lightly sand the tool with sand paper and wipe the surface with the oil using the included cloth. It is our hope that your tools become part of your daily routine, gaining character and personality in their culinary exploits.
Over time steel and silver oxidation is normal, however the less exposure to water and humidity, the better. If the screws on your bottle opener loosen over time, gently tighten with a screwdriver.
Do you offer custom orders for home goods?
Sometimes, as it depends on the item type and the amount of commissions and custom work currently on our plate. Please contact us at email@example.com with all custom order inquiries.
Do you take art commissions?
Yes, we take a limited number of art commissions each year. Please email us with your project ideas at firstname.lastname@example.org or fill out the contact form and we will be back in touch with details about our commission process.
What are my payment options?
We accept most major credit cards and PayPal.
Do you charge sales tax?
Yes, we are located in California and need to charge sales tax to anyone located in our state.
Do you sell wholesale?
Please contact us with any wholesale inquiries at email@example.com.
Where can I find your work in person?
Please visit our stockists page to find out where you can shop our work in person.
Do you offer gift wrap?
Our packages include branded tissue wrapping and a thank you note. We are happy to include a handwritten gift message with your order! Please fill out the ‘gift message’ area in the shopping cart and we’ll include it with your order.
Do you have gift cards?
Currently, no. Someday, yes!