Shipping & Returns

When will my order ship?

Most in-stock items are ready to ship in 3-5 business days while custom jewelry orders require 4-6 weeks. You will receive a shipping notification via email when your order ships. You can find the order processing time for each item under the description and upon checking out.

All items are lovingly made and shipped by yours truly. If we foresee any delays in the above timelines, we will notify you immediately.

Do you offer expedited shipping?

Yes! All available shipping options for your location are listed in the shipping section upon checkout. Most locations, both internationally and within the continental US, offer an expedited shipping option. Please note that these shipping times exclude the order processing time for in-stock items. Please visit our international shipping FAQ question below for more on our international shipping policies.

What shipping carriers do you use?

UPS is our primary carrier. All available shipping carrier options and transit times for your location are listed in the shipping section while checking out.

Do you ship internationally?

Yes! International shipping options are listed in the shipping details section upon checkout. Please email us at hello@ninosstudio.com if you have questions about shipping to your location.

Any customs or import duty charges upon delivery are solely the responsibility of the customer. Any subsequent carrier handling fees as a result of custom charges are also the responsibility of the buyer. Ninos Studio has no control over these charges and we are unable to tell you what the cost would be as customs policies and import duties vary widely from country to country. For more information on current charges, please contact your local customs office. Estimated delivery timescales do not include any additional customs clearing times beyond our control.

What is your return policy?

We want you to be thrilled with your purchase. Please contact us immediately at hello@ninosstudio.com if you feel there is a problem that needs to be addressed with your order and we will promptly work with you to come to a solution. 

All art, sale, custom, and made to order items are FINAL SALE and returns and refunds will not be accepted. Ready to ship jewelry items are subject to a strict 10 day return policy and must be in new condition. International orders are final sale. All shipping and handling fees are non-refundable.

To be eligible for a return, your item must be unused and in the same condition that you received it. Buyer is responsible for shipping securely in the original packaging, including insurance and tracking for the total cost of the item(s). Please contact us within 10 days should you feel a return is necessary at hello@ninosstudio.com and we will work with you to begin initiating your return. We cannot offer refunds for any item that is not in its original condition, is damaged or missing parts for reasons responsible to the buyer, or items returned more than 10 days after the initial delivery.

REFUNDS: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We reserve the right to deny a refund or exchange if the item(s) returned are not in original condition or do not meet our quality standards. Shipping charges are non-refundable. Approved items can be returned for a store credit, exchange, or refund. Upon refund approval, a credit will be applied to your original method of payment less the shipping costs. It may take approximately 5-10 business days for your bank to process the refund before the funds apply to your account. 

Jewelry

How do I figure out my ring size?

We suggest going to a jewelry store to have your finger sized accurately. Keep in mind that it’s normal for your fingers to change in size with heat and time of day; getting an average ring size accommodating those variations is ideal. 

Do you offer ring sizing?

If you purchase a ring and find that it needs to be re-sized, we are happy to provide you with one complimentary sizing with shipping costs covered by you. All further re-sizing will incur a small fee. Please contact us as soon as possible after your item is received if it requires sizing.

Do you offer jewelry repairs?

If something happens to you your item and you’d like to request a repair, please contact us at hello@ninosstudio.com. Typically we repair jewelry within 6 months of purchase as long as it is deemed within normal wear and tear. After 6 months, a charge will apply for repair.

Where can I find your work in person?

Please visit our stockists page for a list of our current jewelry stockists.

Do you take custom orders?

Yes! Please visit our custom jewelry page for more information. 

Can you make jewelry using customer provided stones and/or materials?

Yes, and in fact it is a true pleasure to give old sentimental stones new life. That said, it is a case-by-case basis and will need to be treated as such. Please get in touch through the custom jewelry page to get started. 

How long will it take for my order to arrive?

Most in-stock items are ready to ship in 3-5 business days while custom orders require roughly a 4-6 week turnaround time. You will receive a shipping notification via email when your order ships. 

All items are lovingly made and shipped by yours truly. If we foresee any delays in the above timelines, we will notify you immediately. Please contact us at hello@ninosstudio.com if you need a piece sooner or if you have a firm delivery date (as in for a wedding or engagement).

How should I care for my jewelry?

Soak your jewelry in warm soapy water for a few minutes before rubbing it gently with a soft toothbrush. This should remove any buildup of dirt without being too abrasive or damaging the texture of the gold.

What is your jewelry return policy?

All sale, custom, and made to order items are FINAL SALE and returns and refunds will not be accepted. Ready to ship jewelry items are subject to a strict 10 day return policy and must be in new condition. Custom order deposits are non-refundable. International orders are final sale. All shipping and handling fees are non-refundable.

Buyer is responsible for return shipping and item must be in new condition, shipped insured for the total cost of the item(s) and securely in the original packaging.  

To be eligible for a return, your item must be unused and in the same condition that you received it. Buyer is responsible for shipping securely in the original packaging, including insurance and tracking for the total cost of the item(s). Please contact us within 10 days should you feel a return is necessary at hello@ninosstudio.com and we will work with you to begin initiating your return. We cannot offer refunds for any item that is not in its original condition, is damaged or missing parts for reasons responsible to the buyer, or items returned more than 10 days after the initial delivery.

REFUNDS: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We reserve the right to deny a refund or exchange if the item(s) returned are not in original condition or do not meet our quality standards. Shipping charges are non-refundable. Approved items can be returned for a store credit, exchange, or refund. Upon refund approval, a credit will be applied to your original method of payment minus the shipping costs. It may take approximately 5-10 business days for your bank to process the refund before the funds apply to your account. 

How will my order be packaged?

All jewelry orders are placed in branded paper tube boxes with a custom wood insert created to fit your unique item(s). We place these boxes inside traditional kraft shipping mailers. All packages over $200 are insured to protect your purchase, requiring a signature upon delivery. 

Do all of your jewelry orders come with a custom wooden box?

Custom made wood jewelry boxes are occasionally available for purchase. If you’re interested in a handmade box for your jewelry order, please contact us at hello@ninosstudio.com.

Art

Do you take art commissions?

Yes, we take a limited number of art commissions each year. Please fill out this form with your project ideas and we will be back in touch with details about our commission process, pricing, and current lead-time. 

I'd like to order a painting in a frame other than maple. Can you help with this?

Yes! Shoot us an email and we will be back in touch with additional frame material & color options. Please note that our frames are custom made and ordering a frame other than our stocked maple may alter the price and will take approximately take 4 to 6 weeks.

How should I care for my purchase?

It is best to not place art in direct sunlight. Avoid wiping or touching. Using compressed-air geared for electronics is a good alternative if dusting is necessary.

General

Accessibility

Ninos Studio strives to ensure that its services are accessible to people with disabilities. Ninos Studio has invested a significant amount of resources to help ensure that its website is made easier to use and more accessible for people with disabilities, with the strong belief that website accessibility efforts assist all users and that every person has the right to live with dignity, equality, comfort and independence.

Enabling the Accessibility Menu

The www.ninosstudio.com accessibility menu can be enabled by clicking the accessibility menu icon that appears on the corner of the page. After triggering the accessibility menu, please wait a moment for the accessibility menu to load in its entirety.

Disclaimer

In an ongoing effort to continually improve and remediate accessibility issues, we also regularly scan www.ninosstudio.com with UserWay's Accessibility Scanner to identify and fix every possible accessibility barrier on our site. Despite our efforts to make all pages and content on www.ninosstudio.com fully accessible, some content may not have yet been fully adapted to the strictest accessibility standards. This may be a result of not having found or identified the most appropriate technological solution.

Contact Us

If you are experiencing difficulty with any content on www.ninosstudio.com, require assistance with any part of our site, or if you wish to report an accessibility issue, please contact us at hello@ninosstudio.com.

What are my payment options?

We accept the following payment providers:

-All major credit cards

-PayPal

-ApplePay

-GPay

-Shop Pay Installments

What is Shop Pay and how does is work? 

By selecting Shop Pay at checkout you can buy now and pay later, spreading the cost of your purchase into 4 interest-free installments for purchases up to $1,000. There are no hidden fees, no interest, and no impact on your credit score. Best part is, your order ships right away (for in-stock items, handmade to order jewelry still takes 4-6 weeks).

Do you charge sales tax?

Yes, we are located in Vermont and need to charge sales tax to anyone located in our state.

Do you sell wholesale?

Please contact us with any wholesale inquiries at hello@ninosstudio.com.

Where can I find your work in person?

Please visit our stockists page to find out where you can shop our work in person. 

Do you offer gift wrap?

Our packages often include branded boxes, tissue wrapping, and a thank you note. We are more than happy to include a handwritten gift message with your order! Please fill out the ‘gift message’ area in the shopping cart and we’ll include it with your order.